Good work. Good people. Room to grow.
At Calm Waters Plumbing, we take pride in doing the job right and treating people well. That means caring for our customers’ homes, supporting our teammates, and creating opportunities to keep learning.
Whether you’re building your plumbing skills or ready to lead a team, explore our open positions in College Station and find your next chapter with Calm Waters.
Join the Revolution in Plumbing Excellence
Calm Waters Plumbing is on a mission to redefine the plumbing industry, and we’re seeking exceptional plumbing technicians to join our team. We’re not just looking for customer service; we’re looking for individuals who can set new standards for world-class service in our industry.
Your Role as a Plumbing Technician
As a skilled plumber with Calm Waters Plumbing, you’ll be part of a team passionate about both plumbing and innovation. Every day, you’ll bring your technical expertise to exceed customer expectations with every
installation
- Your responsibilities will include:
- Ensuring precise pipe installations and maintaining pristine water supplies
- Handling tools with precision and keeping job sites clean
- Supporting lead installers on complex jobs and independently managing smaller projects
- Demonstrating exceptional organization and attention to detail, always striving for improvement
Working closely with your manager, you’ll play a crucial role in ensuring jobs are completed efficiently, on time, and within budget. Your contributions will directly impact the company’s financial success, and you’ll have the opportunity to see the tangible results of your work both in the field and in the office.
Be Part of Something Bigger
This is your chance to be part of something bigger than yourself. Are
you ready to join us on this journey?
- Complete all drain cleaning, jetting, soldering, pipe threading, fixture installations, gas leak testing and repair, drain cleaning, camera diagnosis, locating, and drain cable work related to in-home service calls
- Provide camera service for every mainline stoppage within 24 hours of the report
- Know how to establish customer rapport to provide the right products and services
- Live by the core values
- Have brand loyalty 100% of the time
- Complete all required paperwork and execute service contracts that ensure profitability
- Educate and assist customers on the importance of sewer repair and replacement
- Help customers select the right maintenance plan and understand warranty information
- Explain reasons for blockage and illustrate how you will resolve the issue
- Understand your service criteria and hold yourself accountable for exceeding revenue goals
- Show yourself as professional and knowledgeable to win new referrals and repeat business
- Work alongside customer service and dispatch to ensure overall success of the business
- Follow Bonus/Commission guidelines
- Protect drain cleaning and camera equipment and keep a well inventoried truck
- Participate actively in all training exercises, and meetings
- Establish customer rapport to sell the right products and services
- Educate and assist customers in choosing the best finance options and maintenance plans
- Show yourself as professional and knowledgeable to win new referrals and repeat business.
- Work alongside customer service and dispatch to ensure overall success of the business
- Maintain a clean, organized job site and well inventoried truck
- Maintain a clean professional appearance at all times
- Train and mentor apprentices to ensure quick, accurate repairs and installations
- Be accurate and timely with invoices, signatures, collecting, time cards, curbside feedback and option sheets
- Ensure inventory records are always accurate
- Maintain an accurate physical inventory
- Use knowledge of supply house product offering, best price, strengths, and locations to maximize efficiency and save the company money
- Optimize parts request process
- Monitor inventory levels to ensure no stock outs and communicate items at risk
- Schedules or completes installations/ service with the customer and communicate with dispatch on all sold jobs
- Vehicle maintenance – complete scheduled maintenance and report issues immediately
- Completes purchase orders on each job and ensures the proper equipment is ready for the install/service
- Pull Permits as needed and coordinate inspections
- Provides support for installers during the install
- Ensure paperwork is complete and accurate
- Process the invoice in the computer system
- Be the warranty champion and own the process
- Always have the knowledge of local plumbing and drain codes and ability to make on-the-job applications
- Develop proven track record in soldering, pipe threading, fixture installation, gas leak testing and repair, drain cleaning, camera diagnosis, locating, ETC.
- Continued education and training
- Clean, safe driving record
- Be an approved driver under Commercial Vehicle Insurance
- Drug Free
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communications
- High integrity with advanced social skills and ability to make solid connections
- Strong desire to be a better technician tomorrow than you are today
- Competitive individual contributor who also loves to win as a team
- Ability to inspire and lead others to attain company goals
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communications
- Quick, sound decision-making abilities
- Ability to build trust and demonstrate empathy
- Passionate about Calm Waters Plumbing and loves the brand
- Engaging personality that blends well with a fast-paced, goal-driven environment
- Highly motivated, flexible and great attitude on life
Benefits & Perks
- Health Plan
- Dental Plan
- Vision Service Plan
- Paid Holidays
- Paid Time Off (Vacation, Sick Days, Personal Days)
- Technical Training Programs
- Incentive Compensation Programs
As a Customer Service Representative at Calm Waters Plumbing, your primary goal is to book service appointments and ensure customer satisfaction by going above and beyond in every interaction.
At Calm Waters Plumbing, we believe in “Plumbing with Intention,” and as a Customer Service Representative, you will play a crucial role in upholding our commitment to exceptional service and building lasting relationships with our valued customers.
- Convert incoming customer calls into booked service appointments by delivering clear, compelling, and personable call scripts while following company processes and policies
- Respond to customer requests, resolve issues, and promote the Calm Waters Plumbing brand by establishing rapport and encouraging repeat business
- Participate in training to improve call booking skills and practice outbound calling
- Adhere to Calm Waters Plumbing‘s plan for resolving customer complaints quickly and favorably, notifying management when necessary and providing appropriate solutions within time limits
- Manage large volumes of incoming calls while generating sales leads through outbound calls and promotions
- Identify and assess customers’ needs to achieve satisfaction, building sustainable relationships through open and interactive communication
- Provide accurate, valid, and complete information using the right methods and tools
- Classify, book, and dispatch calls based on profit, urgency, skill, location, and client special requests when dispatch is unavailable
- Meet personal and team sales targets and call booking quotas
- Document every conversation in CSM and ServiceTitan, responding to customer messages, emails, and correspondence in a professional, timely manner
- Follow communication procedures, guidelines, and policies with Dispatch and Management
- Complete assigned expense reports and make necessary outbound calls to ensure effective communication
- Go the extra mile to engage customers by sending gifts, thank you cards, and positive messages after services
- Maintain and update customer databases with complete and accurate information
- Respond to dispatch requests promptly and professionally
- Bring more energy than you take, maintaining a positive attitude throughout your shift
- Proven track record in customer service with strong verbal and written communication skills
- IT competent, proficient with phone systems, and a good typist
- Highly organized with exceptional follow-through abilities
- Ability to build trust, demonstrate empathy, and create a memorable experience
- A competitive individual contributor who thrives in a fast-paced, goal-driven environment
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quotas and call booking percentages
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems (ServiceTitan) and practices, using them accurately
- Customer orientation and ability to adapt to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively and promptly
Benefits & Perks
- Health, Dental, and Vision Service Plans
- Paid Holidays and Time Off (Vacation, Sick Days, Personal Days)
- Technical Training Programs
- Incentive Compensation Programs
Location College Station, TX
Job Type Full-Time
Compensation $20 – $23 per hour (USD)
College Station, TX · $20–$23/hour · No experience required
Want a real career, not just another job? Plumbers are in demand and top techs here earn $100K+. We’ll teach you the trade from day one and pay you while you learn.
- $20–$23/hour to start
- Paid on-the-job training from experienced plumbers
- No on-call
- 5-day work week (Saturdays only 1–2x per month on rotation)
- 2 weeks PTO + 5 paid holidays
- $200 quarterly Liberty Fund — reimbursed for firearms, ammo & gun gear
- A clear path to Service Tech, Install Tech, and beyond
- Assist our install team and service techs on real plumbing projects
- Learn tools, systems, and how to treat customers right
- Show up, work hard, and grow fast
- Are punctual, driven, and eager to learn
- Have some experience (a plus, not required)
- Have a valid driver’s license and can pass a drug test
Start your plumbing career today. Apply now.
Location College Station, TX
Job Type Full-Time
Compensation $60,000 – $100,000 per year (USD)
College Station, TX · $60K–$100K · $2,000 sign-on bonus
Tired of showing up to a job with the wrong parts and no plan? Here, every install is walked, planned, and stocked before you arrive. You focus on doing great work — and getting better at your craft every week.
- $60K–$100K per year
- $2,000 sign-on bonus
- Take-home work vehicle
- 100% paid health, vision & dental
- No on-call. Ever.
- 5-day work week (Saturdays only 1–2x per month on rotation)
- 2 weeks PTO + 5 paid holidays
- $200 quarterly Liberty Fund — reimbursed for firearms, ammo & gun gear
- Hands-on mentoring from our Operations Manager
- Review each job plan with the Operations Manager and execute it
- Spot problems before they happen and speak up early
- Keep clear communication with your manager throughout the job
- Treat every customer’s home with respect
- Have 1+ year of plumbing experience
- Take pride in clean, quality work
- Are detail-oriented
- Have a valid driver’s license and can pass a drug test
Ready to work on a team that plans ahead? Apply today.
Location College Station, TX
Job Type Full-Time
Compensation $60,000 – $100,000 per year (USD)
College Station, TX · $60K–$100K · $2,000 sign-on bonus
Done getting called out at 2 a.m., driving your own truck, and paying half your check for insurance? At Calm Waters you get your nights and weekends back, a truck to take home, and a team that has your back.
- $60K–$100K per year
- $2,000 sign-on bonus
- Take-home work vehicle
- 100% paid health, vision & dental
- No on-call. Ever.
- 5-day work week (Saturdays only 1–2x per month on rotation)
- 2 weeks PTO + 5 paid holidays
- $200 quarterly Liberty Fund — reimbursed for firearms, ammo & gun gear
- Diagnose and repair residential plumbing the right way, the first time
- Understand how each system affects the homeowner’s daily life
- Deliver a customer experience people brag about
- Leave every work area cleaner than you found it
- Have 2+ years of plumbing experience
- Love problem solving and take pride in your work
- Are detail-oriented
- Have a valid driver’s license and can pass a drug test
Ready to work on a team that plans ahead? Apply today.
Location College Station, TX
Job Type Full-Time
Compensation $60,000 – $100,000 per year (USD)
College Station, TX · $80K–$130K · $3,000 sign-on bonus
Love plumbing but hate crawling under houses until your knees give out? Put your experience to work where it pays most: helping homeowners understand their system and choose the right fix. No pushy scripts — just honest options and real relationships.
- $80K–$130K with performance pay
- $3,000 sign-on bonus
- Take-home work vehicle
- 100% paid health, vision & dental
- No on-call. Ever.
- 5-day work week (Saturdays only 1–2x per month on rotation)
- 2 weeks PTO + 5 paid holidays
- $200 quarterly Liberty Fund — reimbursed for firearms, ammo & gun gear
- Meet homeowners and earn their trust
- Evaluate the whole plumbing system, not just the leak in front of you
- Build multiple options so customers choose what fits them
- Educate customers so they understand their home
- Solve the tough problems other companies walk away from
- Have 2+ year of plumbing experience
- Hold at least a Tradesman license
- Make friends easily and communicate clearly
- Are goal-oriented and love a challenge
Ready to earn more and work smarter? Apply today.
Location College Station, TX
Job Type Full-Time
Compensation $75,000 – $110,000 per year (USD)
Experience 1+ Year Leadership Experience
College Station, TX · $75K base + performance pay (up to $110K) · $3,000 sign-on bonus
Sick of jobs that start with no plan, no materials, and a crew guessing their way through it? Same. At Calm Waters, every install starts with a walkthrough, a material list, and a plan. We need a seasoned plumber to own it from sale to final inspection.
- $75K base + performance pay — up to $110K
- $3,000 sign-on bonus
- Company vehicle you take home
- 100% paid health, vision & dental
- 3 weeks PTO + 5 paid holidays
- $200 quarterly Liberty Fund — reimbursed for firearms, ammo & gun gear
- Lead a growing install division at a company that’s scaling fast
- Meet the Field Supervisor onsite after the sale and walk every job
- Build material lists and job plans before a single tool comes out
- Pull permits and meet with inspectors — every job to code and to Calm Waters standards
- Coordinate subs and hold them to our quality bar
- Own the customer experience from sale to completion
- Keep jobsites clean, organized, and on schedule
- Train and mentor installers into better plumbers and better people
- Have 4+ year of plumbing experience
- Are detail-obsessed and hit deadlines without cutting corners
- Know code and aren’t afraid of an inspection
- Enjoy teaching as much as doing
Ready to run installs the right way? Apply today.
Location College Station, TX
Job Type Full-Time
Compensation $75,000 – $140,000 per year (USD)
Experience 1+ Year Leadership Experience
College Station, TX · $75K base + performance pay (up to $140K) · $3,000 sign-on bonus
Tired of leading a team with no system, no support, and a boss who only calls when something’s on fire? We’re a fast-growing 6-truck residential plumbing company, and we’re building this the right way. We need a coach who makes good techs great.
- $75K base + performance pay — top earners hit $140K
- $3,000 sign-on bonus
- 100% paid health, vision & dental
- 3 weeks PTO + 5 paid holidays
- $200 quarterly Liberty Fund — reimbursed for firearms, ammo & gun gear
- A seat at the table in a company with real room to grow
- Lead our service techs, Field Supervisors, and apprentices
- Run morning meetings and hands-on trainings
- Coach call by call — what went right, what we do better next time
- Hold weekly one-on-one performance reviews
- Make sure the team has the tools and resources to deliver a 5-star experience
- Own customer concerns personally and turn upset customers into fans
- Keep the fleet running and road-ready
- Hand off sold projects to our Operations Manager for install
- Develop the next generation of Calm Waters leaders
- Have led a service, sales, or field team and love watching people grow
- Coach with honesty and respect, not fear
- Take customer experience personally
- Plumbing background is a plus, but not required
Ready to build something you’re proud of? Apply today.
Location College Station, TX
Department Office
Job Type Full-TimeCompensation $18.00 – $22.00 per hour (USD)
Experience Minimum of 3 years customer service experience, preferably in the industry. A high school Diploma or GED Knowledge of Microsoft word, outlook, excel required. Must maintain professional demeanor. Proven Customer support experience or experience as a customer service representative. Strong phone contact handling skills and active listening. Ability to multitask, prioritize and manage time effectively. Our Customer Support Representatives will be Industry Leaders (Professional, Communication, Efficiency, and Productivity)
To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of Calm Waters Plumbing’s vision, mission, purpose, and values.
- Create a positive customer experience.
- Answer inbound calls with customers and address customer concerns
- Booking calls utilizing capacity planning and smart dispatch
- Make booking GLSA/PPC calls a priority, using waived dispatch fees or other avenues needed to book the call
- Make outbound calls as needed to reach the daily call count
- Call booking rate to be at 90% or higher, when training concludes
- Demonstrates customer care expertise and maintains high degree of credibility.
- Utilize customer relationship management software to book calls and keep customer information up to date
- Assist with booking Membership tune-ups
- Attend team meetings per supervisor or management’s direction
- Escalate customer issues to CSR Manager or Internal Operations Manager, if it cannot be handled by Customer Service Representative
- Maintain a positive atmosphere in the office and with other employees
- Prepare financing paperwork and collect payments.
- Participate in all company sponsored training classes.
- Abide by all standards of performance and ethics.
- Follow all safety policies and procedures.
- Perform other duties as assigned.
- Minimum of 3 years customer service experience, preferably in the industry.
- A high school Diploma or GED
- Knowledge of Microsoft word, outlook, excel required
- Must maintain professional demeanor
- Proven Customer support experience or experience as a customer service representative
- Strong phone contact handling skills and active listening
- Ability to multitask, prioritize and manage time effectively.
- Support customers on the phone, during and after the job has been completed
- Maintain a courteous tone with customers
- Remember that customers are the lifeline of our company and always go above and beyond to meet their needs
- Using compassion, empathy, and positive language to resolve customer conflicts and maintain customer retention
- Identify core issues between customers and the company
- 100% Paid Health, Dental and Vision Plan
- Paid Holidays
- Paid Time Off (Vacation, Sick Days, Personal Days)
- Technical Training Programs
- Incentive Compensation Programs
All fields marked with a (*) are required.